Frequently Asked Questions (F.A.Q.)
Please find below most of our Frequently Asked Questions in regards to working with Cars Direct.
If you have any further questions, please Contact Us and we will try to help you immediately.
Cars Direct Africa sources and supplies new and used vehicles to customers across
Tanzania and the wider African region. We work with individuals, companies, NGOs and
government projects to deliver all kinds of vehicles at competitive prices, under standard
terms and conditions issued by our company. For any questions, email us on
info@carsdirectafrica.com or contact us via WhatsApp on +971507861186 for more
information. Full contact details are listed on our Contact page.
Our main operations are based between Tanzania and our international hubs in Dubai
(UAE), London (UK) and Melbourne (Australia). We deliver vehicles into Tanzania through
Dar es Salaam and work with trusted partners across the region. Our contracts are governed
by UK law as set out in our Terms and Conditions. For any location or appointment
enquiries, email us on info@carsdirectafrica.com or contact us via WhatsApp on
+971507861186 for more information. Full contact details are listed on our Contact page.
We sell to both private buyers and organisations. Whether you need one personal car or a
full fleet for a project, we can help you with all your vehicle requirements, subject to our
standard terms and compliance checks. For any enquiries, email us on
info@carsdirectafrica.com or contact us via WhatsApp on +971507861186 for more
information. Full contact details are listed on our Contact page.
We supply both new and used vehicles. Each listing clearly shows whether the vehicle is
new or used, along with key details such as year, mileage and condition. Technical
specifications and photos are provided for guidance and may change; only details expressly
confirmed in the invoice or sales agreement are contractually binding. We do not guarantee
that vehicles will meet the regulations, fuel standards or other local requirements of every
country, and the buyer is responsible for ensuring compliance in the final country of use. For
details regarding a specific vehicle, email us on info@carsdirectafrica.com or contact us via
WhatsApp on +971507861186 for more information. Full contact details are listed on our
Contact page.
1. Browse vehicles on our website or contact us with your requirements.
2. We share options, photos and quotations based on your needs.
3. Once you confirm one or more vehicles, we issue an invoice and you pay the agreed
amount or deposit as stated.
4. Full payment is required before dispatch. Proof of remittance (such as a transfer slip
or SWIFT copy) must be provided so we can track your payment and reserve the
vehicle(s). All bank and remittance charges are paid by the buyer.
5. We arrange export and shipping to the agreed destination, using the agreed Incoterms
(such as FOB, C&F or CIF).
6. Your clearing agent receives the documents and you collect/register the vehicle
locally.
Placing an order means you accept our Terms and Conditions in full, including payment,
delivery and liability clauses. If you need help at any stage, email us on
info@carsdirectafrica.com or contact us via WhatsApp on +971507861186 for more
information. Full contact details are listed on our Contact page.
For the fastest response, contact us via WhatsApp or email using the details below, or the
buttons on our Contact page. You can also submit an enquiry form and our team will get back
to you as soon as possible with information tailored to your needs. Email us on
info@carsdirectafrica.com or contact us via WhatsApp on +971507861186 for more
information. Full contact details are listed on our Contact page.
Our core focus is Tanzania, with deliveries through Dar es Salaam. We also supply
vehicles to other African countries via major ports and overland routes, using international
Incoterms for shipping. If your country is not listed on the website, contact us to confirm
options via email on info@carsdirectafrica.com or via WhatsApp on +971507861186 for
further enquiries. Full contact details are listed on our Contact page.
Unless clearly stated otherwise, our quoted price usually covers the vehicle and
export/shipping to the agreed port, based on the Incoterms shown in your quotation or invoice
(for example FOB, C&F or CIF). Local import duties, taxes, clearance charges, registration
and insurance in your country are normally not included and are paid separately by you to
your clearing agent or authorities. Any additional costs arising from changes in import
conditions, duties, or taxes in your country are also the buyer’s responsibility. For a
breakdown of what is included for a specific vehicle, email us on info@carsdirectafrica.com
or contact us via WhatsApp on +971507861186 for more information. Full contact details are
listed on our Contact page.
Customs duties, port charges and registration are normally handled by the buyer and their
chosen agent, and we provide all required export and shipping documents so your agent can
clear your vehicles smoothly. All duties, taxes and local regulatory requirements in the final
country of delivery remain the full responsibility of the buyer, as stated in our Terms and
Conditions. We can, however, handle your clearance and registration requirements upon
request through our trusted partners (at an additional cost). If you have any questions about
documents, email us on info@carsdirectafrica.com or contact us via WhatsApp on
+971507861186 for more information. Full contact details are listed on our Contact page.
Delivery time depends on the vehicle location, shipping schedule and destination port. We
will share an estimated arrival window and updates from the shipping line directly with the
client. Our Terms and Conditions allow for a tolerance of up to 45 days beyond the expected
delivery date, and delays do not give the buyer the right to cancel the order, withhold
payments or claim damages, especially in cases of force majeure (such as port congestion,
strikes or natural events). For current lead times on a specific vehicle, email us on
info@carsdirectafrica.com or contact us via WhatsApp on +971507861186 for more
information. Full contact details are listed on our Contact page.
You will receive the export and shipping documents needed for clearance, such as the
commercial invoice, export certificate or registration documents, and bill of lading (or
equivalent). These are sufficient for your clearing agent to process customs clearance in the
destination country. Technical brochures and other descriptive documents are for information
only and are only binding if specifically referenced in your contract. If you need clarification,
email us on info@carsdirectafrica.com or contact us via WhatsApp on +971507861186 for
more information. Full contact details are listed on our Contact page.
We mainly accept bank transfers to our company accounts. Full payment is required
before dispatch of any vehicle, and proof of remittance (such as a transfer slip or SWIFT
copy) must be provided so we can track your funds and reserve the vehicle. All bank,
remittance and exchange charges are paid by the buyer, and exchange rates must be
confirmed with us in advance. To discuss payment options, email us on
info@carsdirectafrica.com or contact us via WhatsApp on +971507861186 for more
information. Full contact details are listed on our Contact page.
Yes. We offer corporate leasing solutions for companies, mines, NGOs and high-net-
worth individuals who require fleets on a long-term lease basis. Leasing arrangements are
customised and will be governed by specific lease agreements in addition to our general
Terms and Conditions. Share your requirements on our Leasing page, or email us on
info@carsdirectafrica.com or contact us via WhatsApp on +971507861186 for more
information. Full contact details are listed on our Contact page.
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